Senior Technical Product Manager

About the Company

Route is the leading post-purchase platform for modern ecommerce, trusted by over 13,000 brands. We create shopper confidence that fuels brand growth through package protection, order tracking, returns, and loyalty programs.

Responsibilities

• Own the team’s roadmap end-to-end across backend platform systems, APIs, and data infrastructure
• Partner with engineering leadership to shape architectural direction, including API design and event-driven patterns
• Drive prioritization across cross-functional platform requests to establish scalable solutions
• Collaborate with data and analytics teams to support warehouse and infrastructure needs
• Lead product coordination during incident response for critical systems
• Create technical documentation including PRDs and architectural decision records
• Translate complex technical concepts into clear business impact for stakeholders

Requirements

• 5+ years of product management experience in technical or platform-focused roles
• Strong fluency in backend architecture (event-driven systems, API design, schema evolution, distributed systems)
• Experience with high-scale event ingestion or platform infrastructure
• Familiarity with modern data warehouse tools like Snowflake, Databricks, or dbt
• Strong SQL skills for investigating data quality and integrity
• Experience leading platform teams serving internal engineering or product teams
• Bachelor’s degree in Computer Science, Engineering, or a related technical field

Preferred Qualifications

• Prior engineering experience is a plus