Senior Technical Support Specialist

Join Lean Technologies as a Senior Technical Support Specialist based in Dubai (hybrid). You will support B2B fintech clients integrating and using Lean's financial APIs, investigate and triage issues, document solutions, and collaborate with product and engineering teams to improve support operations. This role requires technical problem-solving, experience with APIs and logs, and fluent Arabic communication.

Responsibilities

• Respond promptly to client issues via email, Slack, WhatsApp, and calls/meetings
• Investigate, triage, and resolve API and product-related problems using tools such as Elasticsearch, Postman, and internal admin panels
• Escalate bugs and feature requests to engineering and product teams with clear context and documentation
• Document solutions, runbooks, and FAQs to expand support resources
• Participate in incident management and on-call rotations
• Perform basic QA testing during issue triage and incident resolution
• Identify and suggest improvements to support processes, tools, and documentation

Requirements

• API testing
• Postman
• SQL skills
• OAuth knowledge
• Log analysis
• Coding literacy
• Arabic fluency
• B2B support
• Troubleshooting
• QA basics

Preferred Qualifications

• Experience in fintech or banking environments (fiat fintech preferred)
• Prior experience supporting enterprise clients
• Technical writing or documentation experience
• Familiarity with Elasticsearch or similar log tools
• Comfortable working in a fast-growing startup and adapting to changing processes

Benefits

• Health Insurance
• Paid Leave
• Annual Leave
• Visa support

About the Company

Lean Technologies builds the rails for Open Finance in MENA, enabling companies to connect to users' bank accounts for real-time payments and account information. Backed by leading global investors and trusted by 250+ clients across the UAE and Saudi Arabia, Lean is expanding rapidly and solving hard problems in finance. The company offers competitive compensation, private healthcare, flexible office hours, and meaningful equity for employees. Lean is an equal opportunity employer committed to inclusion and diversity.