SEO/AI Search Account Manager

Responsibilities

• Manage a portfolio of up to 10 clients end-to-end as their primary point of contact
• Act as the link between clients and delivery teams, translating requirements into actionable briefs
• Conduct client calls to gather requirements and review onboarding data to identify gaps
• Review project outputs against client expectations and communicate results, timelines, and deliverables
• Handle "grey area" requests by making independent judgment calls regarding scope and strategy
• Proactively manage project blockers to maintain momentum
• Leverage AI tools (ChatGPT, Claude, and internal apps) to drive workflow efficiency

Requirements

• 3-5+ years of agency experience (either in account management or a strong technical/SEO background)
• Strong spoken and written English communication skills
• Proven client-facing relationship skills with high emotional regulation
• Ability to make independent judgment calls rather than strictly following SOPs
• Solid understanding of SEO and AI search strategy
• Proficiency in using AI tools within a professional workflow

Preferred Qualifications

• Direct hands-on experience with SEO or AI search (GEO)
• Experience working with marketing agencies delivering SEO services
• Potential to grow into an Account Director role

Benefits

• Monthly salary of £2,600-£3,000
• Fully remote work environment
• All public holidays off
• Company closure for two weeks at Christmas/New Year plus the first week of January
• Opportunities for team off-sites

About the Company

MADX Digital is a digital marketing agency delivering SEO and AI search services for SaaS, fintech, crypto, and broader technology companies. We utilize a hybrid delivery model that blends an internal team with specialist partners, supported by proprietary in-house AI tools.