Service Desk Engineer

Responsibilities

• Provide L1–L2 technical support for end users in a corporate environment
• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices
• Install, configure, and support Windows and MacOS operating systems
• Troubleshoot and resolve hardware, software, networking, and system-related issues
• Perform regular system maintenance, updates, patching, and preventive support activities
• Handle support tickets and ensure timely resolution according to SLA requirements
• Support endpoint security processes, including antivirus, encryption, and patch management
• Assist with procurement, setup, and replacement of IT equipment
• Perform basic system administration tasks for Active Directory, SCCM, and VPN
• Escalate complex issues to senior support teams when necessary

Requirements

• 1–3 years of experience in IT Support, Service Desk, or Desktop Support roles
• Experience combining both L1 and L2 support responsibilities
• Proven experience supporting end-user devices in enterprise environments
• Strong knowledge of Windows 10/11 administration
• Strong experience with MacOS support
• Understanding of endpoint security principles, patch management, and encryption
• Basic experience with Active Directory, SCCM, and VPN
• Experience working with ticketing or task management systems
• Upper-Intermediate (B2) or higher English fluency

Preferred Qualifications

• Linux knowledge

About the Company

Growe is a team-oriented organization that values driving results over process and staying ready for change to achieve common goals.