Service Desk Level 1 Analyst

Responsibilities

• Be the first point of contact for technical support via phone, email, and chat
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks
• Log all interactions in the ticketing system and escalate when needed
• Ensure timely and accurate resolution of issues while delivering exceptional customer service
• Follow up with users to confirm satisfaction
• Participate in special projects that enhance service delivery

Requirements

• 1–2 years in a technical support role, preferably in a service desk environment
• High school diploma or equivalent required
• Proficiency in Windows OS and Microsoft Office suite
• Basic network troubleshooting skills
• Strong customer service and problem-solving skills

Preferred Qualifications

• Associate or bachelor's degree in computer science or related field
• HDI Support Center Analyst (HDI-SCA) certification
• ITIL Foundation certification
• Microsoft 365 Certified: Fundamentals certification

Benefits

• Savings / Monthly 13% cap
• Pantry Vouchers 9% deposited every month
• Christmas Bonus: 25 days of your daily income
• Vacations - 12 days after the first year
• Anniversary Bonus - 10 days of base salary
• Vacation Premium – 40% first year
• Major Medical Insurance covers you and your immediate family
• Life Insurance
• Quarterly Bonus
• Marriage or Bereavement Time off
• Maternity/Paternity Time off
• Ergonomic Chair
• 250 pesos monthly stipend for internet and electricity