Service Renewals Specialist

Responsibilities

• Manage commercial and administrative tasks related to information security service contracts
• Ensure timely renewal of service contracts and document all processes
• Support the Business Development Manager in identifying upselling and cross-selling opportunities
• Maintain accurate customer, asset, and contract information
• Coordinate with vendors and suppliers to obtain quotations for renewals
• Assist in the preparation of proposals and contract drafts for customers
• Create and maintain asset lists on SharePoint
• Handle business phone calls and follow up on tasks for the Business Development team

Requirements

• Degree in Business Administration, Finance, Accounting, or Logistics/Procurement
• 1-5 years of experience within the IT industry
• Proven experience working with IT distributors and vendors
• Proficiency in Microsoft Office suite
• Strong calculation skills for managing renewal figures
• Organized, structured, and self-motivated approach to work
• Arabic reading and writing skills (advantageous)

Benefits

• Health insurance with a leading global provider
• Career progression and growth through challenging projects
• Employee engagement and wellness campaigns
• Excellent learning and development opportunities
• Inclusive and diverse working environment
• Flexible/Hybrid working environment

About the Company

GSSTech Group provides specialized services within the information security sector, focusing on delivering high-quality service operations and contract management for its clients.