Service Renewals Specialist

Responsibilities

• Manage commercial and administrative tasks related to information security service contracts and renewals
• Create, document, and process service contracts to ensure timely renewals
• Partner with the Business Development team to provide information required for contract closing
• Identify upselling and cross-selling opportunities within existing business contracts
• Maintain accurate customer, asset, and contract information in SharePoint
• Assist in obtaining quotations from vendors and suppliers
• Support the preparation of proposals and contract drafts for customers

Requirements

• UAE National
• Degree in Business Administration, Finance, Accounting, Logistics, or Procurement
• 1-5 years of experience within the IT industry
• Experience working with IT distributors and vendors
• Proficiency in Microsoft Office and strong calculation skills for renewal figures
• Arabic reading and writing skills are an advantage
• Strong organizational, problem-solving, and teamwork skills

Benefits

• Health insurance with a leading global provider
• Career progression and growth through challenging projects
• Employee engagement and wellness campaigns
• Excellent learning and development opportunities
• Inclusive, diverse, and hybrid working environment

About the Company

Help AG is the cybersecurity arm of e& enterprise and a leading provider of strategic consultancy and tailored information security services across the Middle East. Established in 2004, Help AG serves as a trusted, vendor-agnostic IT security advisor, helping governments and enterprises strengthen their cyber defenses.