Service Representative - Life and Retirement

Responsibilities

• Support educators by addressing inquiries about life and retirement insurance policies
• Handle and problem solve customer inquiries via phone, email, and chat
• Ensure a great customer experience through written and verbal communications
• Maintain quality and compliance with company and state regulations
• Proactively up-sell and cross-sell insurance solutions to existing customers

Requirements

• High School Diploma or GED required
• 2+ years of customer service, business, or sales experience preferred
• Ability to obtain and maintain Life and/or 6/63 licenses within 12 months
• Basic math and billing interpretation skills
• Internet speed of at least 10 mb/s download and 1 mb/s upload
• Private, organized workspace free from household distractions
• Must not reside in NY, CA, CO, WA, NJ, MD, AK, HI, MA, MN, NM, OR, or RI

About the Company

Horace Mann was founded in 1945 to provide quality, affordable insurance for teachers. Today, the company serves more than 4,100 school districts nationwide, helping educators protect their assets and prepare for a successful future through tailored insurance and financial products.