ServiceNow Lead Engineer

Responsibilities

• Develop customer applications for Work Order management, scheduling, and dispatch
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instances
• Enhance ServiceNow event rules to ensure proper CMDB binding
• Interact with technical SMEs to gather environment information for service mapping and event work

Requirements

• Experience as a ServiceNow Lead Engineer focusing on Platform, Custom Apps, and Integrations
• Ability to develop interfaces for various user audiences via custom application models or Service Portals
• Experience developing integrated logic and functional components using ServiceNow internal services and REST APIs
• Understanding of service-oriented and distributed application architecture
• Knowledge of credential-less and credential-based Discovery
• Experience installing, configuring, and integrating ServiceNow products including Discovery, Service Mapping, and Service Graph Connectors
• Ability to extend Horizontal Discovery with custom Infrastructure and Application Patterns
• Proficiency in managing MID servers and configuring Identification Rules for Service Mapping
• Experience with command line console for Service Mapping and migrating patterns between environments

About the Company

NewRocket is a global, full-service Elite ServiceNow partner that helps enterprise leaders solve complex business problems. Recognized as a top ServiceNow partner, the company focuses on creating meaningful experiences through innovation and collaboration.