Ines Partners

ServiceNow QA/Test Lead (Manual)

Ines Partners

Posted 10 hours ago

Employment Type

Full Time

Location

Dubai

Requirements

ServiceNow, Manual Testing, Test Strategy, JIRA, TestRail, API Testing, SQL

Job Description

Responsibilities

  • Lead and coordinate QA activities for ServiceNow modules (ITSM, CMDB, Catalog)
  • Define and implement test strategies, plans and test cases to ensure full coverage
  • Execute functional, regression, exploratory and integration testing
  • Validate API and SQL-based integrations and data integrity
  • Log, track and manage defects using JIRA/TestRail; ensure timely resolutions
  • Collaborate with product owners, developers and offshore teams in Agile/Scrum ceremonies
  • Mentor junior QA engineers and drive QA best practices

Requirements

  • Proven hands-on experience testing ServiceNow platforms
  • Strong manual testing skills across web-based applications
  • Test case design and test strategy development
  • Experience with JIRA and TestRail
  • API testing and basic SQL troubleshooting
  • 6+ years of relevant QA experience

Preferred Qualifications

  • ServiceNow certifications (preferred)
  • ISTQB or equivalent testing certification
  • Experience with automated testing frameworks (advantageous)
  • Prior exposure to ITSM/CMDB implementations at enterprise scale
  • Excellent English communication and stakeholder management skills

Benefits

  • 100% remote work while based in the UAE (Dubai)
  • Competitive UAE-based compensation package
  • Opportunity to work with strategic enterprise clients and cross-functional teams
  • Professional development and training opportunities

About the Company

Ines Partners is a Dubai-based digital services and software development company headquartered in Dubai Silicon Oasis. We help clients turn ideas into innovative solutions across AI/ML, cybersecurity, software development, cloud & infrastructure, IoT and data engineering. We deliver consulting, outstaffing and managed services to enterprise customers across the region.

How to Apply

Send your CV and cover letter to:

[email protected]

Please include the job title in your email subject

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