ServiceNow QA/Test Lead (Manual)

Responsibilities

• Lead and coordinate QA activities for ServiceNow modules (ITSM, CMDB, Catalog)
• Define and implement test strategies, plans and test cases to ensure full coverage
• Execute functional, regression, exploratory and integration testing
• Validate API and SQL-based integrations and data integrity
• Log, track and manage defects using JIRA/TestRail; ensure timely resolutions
• Collaborate with product owners, developers and offshore teams in Agile/Scrum ceremonies
• Mentor junior QA engineers and drive QA best practices

Requirements

• Proven hands-on experience testing ServiceNow platforms
• Strong manual testing skills across web-based applications
• Test case design and test strategy development
• Experience with JIRA and TestRail
• API testing and basic SQL troubleshooting
• 6+ years of relevant QA experience

Preferred Qualifications

• ServiceNow certifications (preferred)
• ISTQB or equivalent testing certification
• Experience with automated testing frameworks (advantageous)
• Prior exposure to ITSM/CMDB implementations at enterprise scale
• Excellent English communication and stakeholder management skills

Benefits

• 100% remote work while based in the UAE (Dubai)
• Competitive UAE-based compensation package
• Opportunity to work with strategic enterprise clients and cross-functional teams
• Professional development and training opportunities

About the Company

Ines Partners is a Dubai-based digital services and software development company headquartered in Dubai Silicon Oasis. We help clients turn ideas into innovative solutions across AI/ML, cybersecurity, software development, cloud & infrastructure, IoT and data engineering. We deliver consulting, outstaffing and managed services to enterprise customers across the region.