Ines Partners

ServiceNow QA/Test Lead (Manual)

Ines Partners

Posted 10 hours ago

Employment Type

Full Time

Location

Dubai

Requirements

ServiceNow, Manual Testing, Test Strategy, JIRA, TestRail, API Testing, SQL

Required Skills

ServiceNow Manual Testing Test Strategy Jira TestRail API testing SQL

Job Description

Responsibilities

  • Lead and coordinate QA activities for ServiceNow modules (ITSM, CMDB, Catalog)
  • Define and implement test strategies, plans and test cases to ensure full coverage
  • Execute functional, regression, exploratory and integration testing
  • Validate API and SQL-based integrations and data integrity
  • Log, track and manage defects using JIRA/TestRail; ensure timely resolutions
  • Collaborate with product owners, developers and offshore teams in Agile/Scrum ceremonies
  • Mentor junior QA engineers and drive QA best practices

Requirements

  • Proven hands-on experience testing ServiceNow platforms
  • Strong manual testing skills across web-based applications
  • Test case design and test strategy development
  • Experience with JIRA and TestRail
  • API testing and basic SQL troubleshooting
  • 6+ years of relevant QA experience

Preferred Qualifications

  • ServiceNow certifications (preferred)
  • ISTQB or equivalent testing certification
  • Experience with automated testing frameworks (advantageous)
  • Prior exposure to ITSM/CMDB implementations at enterprise scale
  • Excellent English communication and stakeholder management skills

Benefits

  • 100% remote work while based in the UAE (Dubai)
  • Competitive UAE-based compensation package
  • Opportunity to work with strategic enterprise clients and cross-functional teams
  • Professional development and training opportunities

About the Company

Ines Partners is a Dubai-based digital services and software development company headquartered in Dubai Silicon Oasis. We help clients turn ideas into innovative solutions across AI/ML, cybersecurity, software development, cloud & infrastructure, IoT and data engineering. We deliver consulting, outstaffing and managed services to enterprise customers across the region.

How to Apply

Send your CV and cover letter to:

[email protected]

Please include the job title in your email subject

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