ServiceNow Senior Business Analyst

Responsibilities

• Understand and document business requirements and user stories for ServiceNow implementations
• Define customer needs, determine strategies, and develop plans for improved efficiency
• Own business requirements and agreement of priorities with clients and end users
• Conduct impact analysis on existing business processes and IRM functions
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical teams to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing and UAT to obtain agreement on priorities

Requirements

• 5+ years of experience as a Business Analyst
• Proven ServiceNow experience with expertise in IRM
• Strong knowledge of business process architecture for cloud-based platforms
• Experience with ServiceNow Integration, Security Center, Upgrade, Debugging, and Custom Applications
• Understanding of Agile/Scrum methodologies
• Strong written and verbal communication skills
• Ability to assess and mitigate risk
• Strong problem-solving and relationship management skills
• Undergraduate degree in Computer Science, Computer Engineering, Information Systems, or equivalent experience

Preferred Qualifications

• ServiceNow CSA certification

About the Company

NewRocket is an AI-first Elite ServiceNow Partner that helps organizations navigate change and scale with confidence using the Now Platform.