Deliveroo

SMB Account Manager

Deliveroo

Posted 2 weeks ago

Employment Type

Full Time

Location

Dubai

Requirements

BSc/BA, Excel, Self-starter, Communicator, English, Arabic, Looker

Required Skills

Excel Google Sheets Looker Communication Relationship Management

Job Description

Responsibilities

  • Build strong relationships with Small and Medium Restaurant Accounts
  • Be on the ground, organising proactively face-to-face meetings with the Partners in the portfolio
  • Cross-sell and upsell Deliveroo key services
  • Lead actions to improve performances of Partners, supported by the broader team
  • Directly manage Partners on a case-by-case basis to unlock critical value improvement
  • Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio

Requirements

  • BSc/BA in business, engineering, economics or a related field is preferred
  • Experience with Excel, Google Sheets or formula-based tools
  • Self-starter capable of driving yourself to your targets and objectives every month
  • A fantastic communicator with a "get it done" mindset, well-organised and efficient
  • Fluency in English and Arabic
  • Looker is a plus

Preferred Qualifications

  • Looker

Benefits

  • Healthcare
  • Well-being
  • Parental leave
  • Pensions
  • Annual leave
  • Time off to support a charitable cause

About the Company

The Small Medium Business Account Manager is responsible for managing a portfolio of SMB accounts located in the UAE, comprising both independents and multi-site brands. The SMB Account Manager will maintain and grow relationships with these partners, will lead the delivery agenda with the partners to ensure they are operating with brilliant basics and execute on joint initiatives that drive sustainable growth for both Deliveroo and the partners. The SMB Account Manager must be able to resolve all day-to-day issues and problem-solve independently, seeking advice for more complex problems. Proactively identify focus areas, growth levers and inefficiencies in its portfolio to drive scalable actions and implement solutions against multiple Partners.

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

How to Apply

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