SMB Growth Manager

Responsibilities

• Convert inbound interest into qualified opportunities and pilot programmes for small and independent healthcare providers
• Run structured discovery to understand customer workflows and deliver tailored product demonstrations
• Manage deals end-to-end from first conversation through to close, building and maintaining a strong pipeline
• Lead onboarding and pilot programmes to ensure fast time-to-value and strong conversion rates
• Support customers post go-live to drive adoption, retention, and identify expansion opportunities
• Develop market understanding across the GCC and adapt approach to local business culture and buying cycles

Requirements

• Quota-carrying sales, growth or customer success experience
• Full customer lifecycle management from discovery through expansion
• Strong commercial instincts with ability to identify and close opportunities
• Excellent communication and relationship-building skills
• High ownership and accountability for outcomes
• Ability to operate in a fast-paced, evolving environment

Preferred Qualifications

• Experience in healthcare or healthtech
• Experience working in or with GCC markets
• Arabic language skills
• Familiarity with product-led growth environments

About the Company

Heidi is building an AI Care Partner that supports clinicians from documentation to delivery of care. Founded by clinicians, Heidi has returned more than 18 million hours to clinicians and supports over ten million patient visits monthly across 190 countries and 110 languages. Backed by nearly USD$100 million in funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe with a mission to double healthcare's capacity while keeping care deeply human.