SNOC Engineer II

Responsibilities

• Take ownership of incidents from detection through resolution, coordinating with internal teams and clients
• Troubleshoot and resolve complex security, network, systems, and cloud-related issues
• Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions
• Serve as an escalation point for unresolved alerts and incidents
• Mentor and support SNOC Engineer I team members
• Create, update, and enhance operational documentation and standard operating procedures
• Investigate and respond to complex security incidents involving malware, phishing, and suspicious activity
• Maintain and tune SIEM and EDR detections
• Troubleshoot advanced network incidents including routing, VLAN misconfigurations, and connectivity disruptions
• Support Active Directory administration and automate routine tasks using PowerShell or Bash
• Troubleshoot cloud-based incidents involving networking, compute, storage, and identity services

Requirements

• Associate's degree in IT, Cybersecurity, or a related field (or equivalent experience)
• 2+ years of experience in SOC, NOC, IT support, or infrastructure operations
• Solid understanding of common cyber threats and attack techniques
• Experience with incident response processes and alert triage
• Working knowledge of routers, switches, firewalls, VPNs, and core networking protocols
• Experience administering and troubleshooting Windows and/or Linux environments
• Familiarity with SIEM platforms and monitoring tools
• Strong troubleshooting and analytical skills

Preferred Qualifications

• Bachelor's degree in Cybersecurity, Computer Science, or Information Technology
• CompTIA Security+, CySA+, or Network+ certifications
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate
• ITIL Foundation Certification
• Experience in a Managed Services Provider (MSP) environment

Benefits

• Aguinaldo (25 days)
• Vacation with 25% premium
• IMSS and Major medical insurance (including family)
• Monthly savings fund and pantry vouchers
• Transportation assistance
• Quarterly performance bonus opportunities
• Paid life events leave

About the Company

DYOPATH is a technology operations and cybersecurity firm guided by the L.O.V.E. philosophy (Living Our Values Every Day), dedicated to delivering exceptional service and building strong client relationships.