Solution Outcome Management Leader

Responsibilities

• Build, develop, and lead a high-performing team of 5 to 10 Solution Outcome Managers
• Establish the operating model, processes, and KPIs for the organization
• Create scalable customer lifecycle programs focused on onboarding, adoption, and renewal
• Own customer retention, health, and account profitability
• Develop executive-level relationships with key customer stakeholders
• Partner with Sales and Account Management to support upsell and cross-sell initiatives
• Design and implement playbooks, health scoring models, and success plans
• Act as the voice of the customer across the organization

Requirements

• Bachelor's degree in Computer Science, IT, Business, or related field
• 10+ years of experience in Customer Success, Service Delivery, or Account Management
• 5+ years of people leadership experience managing customer-facing teams
• Proven experience building or scaling a Customer Success practice
• Hands-on technical experience in networking, cybersecurity, storage, virtualization, or database administration
• Strong understanding of managed services delivery models and SLAs
• Must be based in the United States

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP) or IT consulting firm
• ITIL, AWS, Azure, Cisco, or Microsoft certifications
• Experience with Customer Success platforms like Gainsight, ChurnZero, or Totango
• Familiarity with PSA/ITSM platforms such as ServiceNow or ConnectWise

Benefits

• Company-subsidized medical benefits
• Dental and vision coverage
• 17 PTO days
• Flexible Work Arrangements
• Retirement Savings Plans
• Paid Long Term Disability
• Basic Life Insurance

About the Company

Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, automation, and AI to help organizations stay ahead of technology.