Solution Outcome Manager

Advizex

Completely RemoteFull TimeSales & Business Development
Posted 3 days ago

Job description

Responsibilities

  • Build and maintain strong relationships with executive stakeholders and IT decision-makers
  • Serve as the primary strategic point of contact for assigned customer accounts
  • Conduct regular operations meetings, QBRs, and Annual Strategic Planning Reviews
  • Monitor customer health, engagement, and satisfaction metrics
  • Proactively mitigate risks impacting customer retention
  • Manage account profitability and address scope creep or service inefficiencies
  • Identify opportunities for additional managed services and technology solutions
  • Collaborate with customers to create and maintain technology roadmaps
  • Provide guidance on cybersecurity, cloud strategy, and digital transformation
  • Act as the voice of the customer across the organization

Requirements

  • Bachelor's degree in Computer Science, IT, Business, or related field
  • 8+ years of experience in Customer Success, Service Delivery, or Account Management
  • Hands-on technical experience in networking, cybersecurity, storage, or virtualization
  • Proven track record of driving customer retention and account growth
  • Experience conducting executive business reviews and strategic planning
  • Strong analytical, financial, and business problem-solving skills
  • Understanding of managed services delivery models, SLAs, and recurring revenue
  • Must be based in the United States

Preferred Qualifications

  • 10+ years of experience in technology consulting or managed services
  • Familiarity with PSA and CRM platforms like Salesforce, ServiceNow, or ConnectWise
  • Knowledge of ITIL service management principles
  • Industry certifications such as ITIL, Microsoft, Cisco, or AWS

Benefits

  • Company-subsidized medical benefits
  • Dental and vision coverage
  • 17 PTO days
  • Flexible Work Arrangements
  • Retirement Savings Plans
  • Paid Long Term Disability
  • Basic Life Insurance

About the Company

Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, automation, and AI to help organizations stay ahead of technology trends.

Skills & tools

Customer SuccessAccount Management

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 01Bachelor's degree in CS, IT, or Business
  2. 028+ years in Customer Success or Account Management
  3. 03Technical experience in networking or cybersecurity
  4. 04Experience with QBRs and strategic planning
  5. 05Must be based in the US
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