Solutions Engineer

Responsibilities

• Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes
• Configure the CommandLink ITSM platform, including services, workflows, automation rules, and reporting
• Design and implement alerting and monitoring policies aligned to SLAs/SLOs
• Own integrations with external ITSM systems such as ServiceNow, Jira, and Freshservice via APIs and webhooks
• Act as the primary technical owner for assigned enterprise accounts to drive adoption and satisfaction
• Troubleshoot and resolve workflow, alerting, and integration issues with urgency
• Join customer-facing sales calls as the technical authority on ITSM and workflow automation
• Deliver platform demos that showcase execution-ready solutions

Requirements

• 3+ years of experience in Solutions Engineering, TAM, Post-Sales, or Technical Support
• Proven experience working within a SaaS company
• Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, or Freshservice)
• Background in monitoring, alerting, AIOps, and workflow automation
• Proficiency with APIs, JSON, and webhooks
• Light scripting skills in Python or PowerShell
• ITIL process knowledge (incident, change, and problem management)

Preferred Qualifications

• 5+ years of experience in a technical customer-facing role
• Experience with enterprise integrations and multi-tenant SaaS delivery

Benefits

• Room to grow within a high-growth company
• An environment that celebrates ideas and innovation
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses

About the Company

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. We help corporations consolidate their core infrastructure into a single vendor through our proprietary single pane of glass platform. Recognized as an industry innovator, Command|Link builds the only IT platform for scale that solves ISP vendor sprawl and IT headaches.