Sr. Manager, Strategic Expansion and Customer Success

Responsibilities

• Drive expansion in top strategic accounts and own commercial outcomes for high-value accounts
• Lead, manage, and coach the Customer Success Manager (CSM) team to improve commercial rigor
• Build the strategic expansion playbook, including account planning templates and qualification frameworks
• Partner with AE, Product, and leadership teams on land-and-expand handoffs and pricing rollouts
• Adapt customer engagement strategies for a consumption-based business model
• Maintain accurate expansion ARR forecasting and deliver against quarterly targets
• Translate field signals into actionable input for Product and Marketing

Requirements

• 7+ years in strategic account management or expansion sales at developer tool or enterprise SaaS companies
• Proven track record of closing complex expansion deals with $100K+ ACV
• 2+ years of people leadership experience with a record of developing direct reports
• Comfort with consumption-based or usage-based pricing models
• Experience building structure, playbooks, and operating rhythms in ambiguous environments
• High EQ and strong collaboration skills for technical and executive audiences

Benefits

• Equity Stock Options
• 401(k) with 5% company match
• Unlimited PTO
• Medical, Dental, and Vision insurance
• Generous Parental Leave
• $800 remote work stipend

About the Company

Prefect builds and operates resilient, Pythonic orchestration and MCP platforms used for mission-critical workloads, aiming to define automation for the context era.