Staff Program Manager, Trust & Safety

Responsibilities

• Manage key Trust & Safety programs to reduce harmful experiences for users across a diverse product portfolio.
• Collaborate with cross-functional partners in Product, Engineering, Legal, and Policy to proactively identify and mitigate safety risks.
• Apply data-driven frameworks and metrics to assess program effectiveness and identify areas for improvement.
• Design and implement safety and compliance initiatives, including policy implementation, content moderation, and regulatory compliance.
• Stay informed about industry best practices and emergent risks associated with new technologies, including AI safety.

Requirements

• 5+ years of experience in Trust & Safety operations or a related role.
• Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
• Strong understanding of online safety issues such as data privacy, misinformation, and fraud.
• Strong understanding of AI safety issues, including fairness, accountability, and transparency.
• Proven ability to use metrics, dashboards, or reporting to identify trends and improve outcomes.
• Excellent analytical, problem-solving, and communication skills.
• Ability to operate in a fast-paced, ambiguous, and dynamic environment.

Benefits

• Generous performance-based bonus plans.
• Rich medical, dental, and vision coverage.
• Generous retirement contributions with 100% immediate vesting.
• Quarterly all-company wellness days and a quarterly well-being stipend.
• One-time home office stipend and annual professional development budget.
• Considerable paid parental leave.

About the Company

Mozilla is a non-profit-backed technology company dedicated to shaping the internet for the better. With pioneering brands like Firefox, Mozilla focuses on building an open and free internet that prioritizes people over companies. Our work spans critical areas including AI, social media, and security, driven by a mission to ensure the web remains a public resource accessible to all.