Staff User Researcher

Responsibilities

• Define and execute the vision, strategy, and operating model for research at BEP
• Design scalable research operations across 7 product lines
• Establish foundational systems including research repositories, intake processes, and data privacy practices
• Uplevel the design team’s research capability through coaching, workshops, and critiques
• Lead complex, ambiguous research initiatives to inform product direction and executive decisions
• Synthesize insights across products to uncover strategic recommendations
• Advocate for users in critical decision-making moments

Requirements

• 8–10+ years of experience in user research
• Experience in B2B SaaS or enterprise software
• Proven experience building research practices and systems from scratch
• Deep expertise in qualitative and quantitative research methods
• Experience designing scalable research operations (repositories, panels, governance)
• Strong coaching and enablement skills
• Excellent communication and storytelling skills

Preferred Qualifications

• Experience in private equity-backed or multi-product environments
• Background in food service, hospitality, or supply chain industries
• Experience with multi-sided platforms serving multiple user personas
• Experience growing and managing research teams
• Familiarity with enterprise B2B challenges
• Comfort leveraging modern research tools and AI-assisted workflows

Benefits

• Medical, dental, and vision insurance
• FSA and company-paid life insurance
• 401(k) with company match
• Flexible PTO policy

About the Company

Buyers Edge Platform revolutionizes the foodservice industry through technology, purchasing power, and partnerships, empowering stakeholders across the ecosystem with efficiency and visibility.