Strategic Account Director

Responsibilities

• Own and expand Net Revenue Retention (NRR) for a high-value portfolio of Tier-1 banks
• Design and execute the global Account Management blueprint to drive client satisfaction and revenue
• Deliver service-led relationship management to deepen partnerships with key stakeholders
• Lead regular Strategic Business Reviews (SBRs) to align AI roadmaps with client misconduct prevention goals
• Proactively identify "Revenue at Risk" and implement mitigation plans to protect Gross Revenue Retention (GRR)
• Act as the "voice of the customer" to provide Product and Marketing teams with data-driven market insights
• Partner with Integrations and Support teams to optimize the onboarding-to-production journey

Requirements

• 7+ years of experience in global Account Management, Customer Success, or Enterprise Sales
• Proven track record of consistently expanding NRR and GRR for a global portfolio
• Extensive experience managing relationships with Tier 1 and Tier 2 Financial Institutions
• Deep understanding of banking sales cycles and complex procurement processes

Benefits

• Impactful work shaping the future of financial crime prevention using cutting-edge AI
• Opportunity for career growth in a rapidly expanding, fast-paced RegTech industry
• 100% remote work flexibility with a culture of support and inclusion
• Access to professional development resources, including paid Development Days and in-house training
• Regular team-building events and global industry engagement opportunities

About the Company

Silent Eight is a leading RegTech firm that develops AI-based products to combat financial crimes such as money laundering, terrorism financing, and systemic corruption. We work with large international financial institutions to enhance their anti-money laundering and counter-terrorism financing processes.