Strategic Account Director

Responsibilities

• Manage TPConnects' top and most strategic seller accounts, acting as a senior point of contact and trusted advisor.
• Lead and mentor two teams: Account Managers focused on customer relations and Implementation Managers responsible for onboarding customers to TPC solutions.
• Drive revenue growth and client retention by identifying expansion opportunities and leading strategic business reviews (QBR).
• Establish clear KPIs, development plans, and a culture of accountability within the account management and implementation teams.
• Align cross-functional teams, including product, engineering, and operations, around customer priorities and commitments.
• Own the invoicing process and report on the financial performance of existing customer accounts.
• Define and continuously improve the company's account management framework, tools, and methodologies.

Requirements

• Master's degree.
• 10+ years of experience in account management, client services, or project management, ideally within a fast-paced travel industry environment.
• Deep industry expertise in GDS, TMC, and NDC.
• Proven experience leading account management or sales teams.
• Strong command of project management methodologies such as Agile and Waterfall.
• Proficiency in MS Office, Confluence, and Jira.
• Exceptional communication and presentation skills, with the ability to influence C-suite stakeholders.

Preferred Qualifications

• Previous experience working with a well-known travel corporation or GDS.
• Background in consulting or project management roles involving procurement projects, tool implementation, or RFP management.

About the Company

TPConnects (TPC) is a leading SaaS Travel Technology company headquartered in Dubai, UAE. Since 2014, TPC has been at the forefront of revolutionizing airline retailing and distribution, empowering airlines and travel agencies through solutions built on IATA’s New Distribution Capability (NDC), One Order, ARM, and IFG standards. With a multicultural team representing over 20 nationalities, TPC is shaping the next generation of travel technology.