Strategic Account Manager

About the Company

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is to organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

Responsibilities

• Own the full commercial relationship with complex and highly regulated financial institutions
• Manage delivery outcomes, commercial performance, and executive relationships
• Own all renewals across the portfolio, including retention strategy and negotiations
• Accurately forecast ARR churn risk and develop mitigation plans
• Drive inbound expansion deals in collaboration with Account Executives
• Lead strategic Executive Business Reviews (EBRs) regarding compliance posture and regulatory risk
• Manage complex, multi-workstream escalations and coordinate with Product and Engineering teams
• Monitor account health and identify risks through ticket patterns and adoption data

Requirements

• Deep knowledge of enterprise compliance technology and unified controls frameworks
• Understanding of financial services regulatory environments (communications/trade surveillance, archiving)
• Experience managing multi-stakeholder accounts within regulated financial institutions
• Proven track record in commercial lifecycle management for enterprise SaaS
• Ability to manage complex escalations and operational accountability

Benefits

• Highly competitive compensation
• Fully covered health coverage for employee and family
• Generous time-off policy
• Flexible work schedule