Strategic Account Manager

Responsibilities

• Lead customer onboarding through use case ideation workshops and project roadmaps
• Guide adoption via enablement sessions and executive briefings like Quarterly Business Reviews
• Build trusted relationships with business executives and analytics teams
• Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR)
• Identify and address retention risks with tailored solutions
• Collaborate with sales on expansion strategies, upselling modules and features
• Act as a customer advocate by sharing feedback with product and engineering teams
• Monitor usage analytics and success metrics to track engagement and satisfaction
• Document customer activities, use cases, and success stories

Requirements

• 8+ years of experience in customer success, account management, strategy, or analytics consulting
• Proven track record managing multiple enterprise or mid-market accounts
• Demonstrated ability to drive account expansion through cross-sell and upsell strategies
• Exceptional stakeholder management and project/program management skills
• Experience leading large-scale technology or analytics transformation initiatives
• Ability to thrive in a high-growth, fast-paced startup environment

Preferred Qualifications

• Experience in B2B SaaS analytics, BI, or data/AI space
• Strong understanding of modern data stacks and enterprise analytics workflows
• Knowledge of data modeling concepts such as star schema and snowflake schema
• Experience working with semantic layers and business-friendly data models
• Demonstrated success in a high-growth startup environment

About the Company

Tellius is a fast-growing AI analytics company that transforms how enterprises interact with data through an agentic intelligence platform. Recognized as a Visionary in the Gartner Magic Quadrant for Analytics & Business Intelligence Platforms, Tellius helps innovative companies move from question to decision in minutes.