Strategic Accounts Director

About the Company

Capsule is a Series A company building AI-powered video tools for enterprise teams. Led by serial founders and backed by top-tier investors like HubSpot Ventures and Bloomberg Beta, Capsule is scaling rapidly with enterprise customers including HubSpot, ServiceNow, and Zendesk.

Responsibilities

• Own a portfolio of large enterprise accounts on the commercial side end-to-end
• Build account plans and drive land-and-expand motions across departments
• Perform whitespace mapping to identify new use cases and organizational opportunities
• Build executive-level relationships with VP and C-suite stakeholders
• Partner cross-functionally with Customer Success and Product teams to drive growth

Requirements

• 5+ years in enterprise account management, strategic sales, or expansion roles
• Proven track record of growing existing customer revenue
• AI-native mindset with experience building or utilizing AI automations/agents
• Product fluency with the ability to engage deeply with engineering and product teams
• Data-driven approach to tracking NRR, expansion ARR, and engagement metrics
• Strong executive presence and ability to lead high-level business discussions

Preferred Qualifications

• Experience selling into large SaaS enterprises (5,000+ employees)
• Familiarity with video, creative, or marketing-ops buyer personas
• Experience building an expansion or account director function from scratch