Strategic Sales Manager

Responsibilities

• Lead and manage a team of 11+ intake and consultation specialists
• Develop and implement structured sales processes, call scripts, and follow-up protocols
• Track key performance metrics including call volume, conversion percentages, and show rates
• Provide one-on-one and group coaching to enhance sales skills and objection handling
• Collaborate with marketing to manage lead distribution and response times
• Build and maintain sales dashboards and performance reports
• Represent the firm at community events, expos, and partnership programs
• Identify and resolve bottlenecks in the intake and consultation process

Requirements

• 3+ years of proven sales experience
• 2+ years in a leadership or training capacity
• Experience managing sales or intake teams in high-volume service environments
• Bilingual fluency in English and Spanish (written and spoken)
• Proven ability to lead and evaluate remote teams
• Strong data analysis skills for tracking KPIs and performance dashboards
• Ability to attend and present at community events and conferences

Preferred Qualifications

• Background in law firms, call centers, or professional services
• Experience in designing scalable sales systems and processes

Benefits

• Mission-driven work supporting immigrant communities
• Growth opportunities within a rapidly scaling law firm
• Full ownership of the intake and sales function
• Access to necessary tools, systems, and resources
• Performance-based incentives

About the Company

Serving Immigrants provides compassionate, expert immigration legal services to individuals, families, and businesses across the United States. Led by Managing Attorney Magdalena Cuprys, the firm specializes in family-based petitions, business immigration, asylum, and humanitarian relief.