Strategic Support Specialist

Responsibilities

• Execute manual workflows and program processes that are not yet automated or standardized
• Support the launch of new business initiatives by operationalizing early-stage processes
• Maintain detailed documentation of evolving processes, requirements, and learnings
• Perform focused, detail-oriented manual data entry and workflow execution
• Track and reconcile referral data, eligibility criteria, and outreach requirements
• Identify gaps, risks, or inefficiencies in workflows and escalate findings to leadership
• Provide structured feedback to inform Product, BI, and Telecom teams on automation opportunities

Requirements

• Prior experience in a Papa operational role (ME II, QI, or equivalent strongly preferred)
• Exceptional attention to detail and ability to manage complex manual workflows
• Proven ability to adapt to ambiguous or changing environments
• Strong written communication and documentation skills
• Proficiency in navigating multiple digital systems and data sources simultaneously
• Bilingual skills (Spanish or Haitian Creole) strongly preferred
• Sales background strongly preferred
• Ability to maintain a reliable, high-speed, hardwired (Ethernet) internet connection

Benefits

• Competitive salary and equity package
• Medical, dental and vision insurance coverage
• HSA/FSA
• 401(k) plan with a match up to 4%
• Flexible PTO
• Parental leave and caregiver leave

About the Company

Papa is a care company built on human connection, pairing older adults and families with trained companions to provide vital social support, reducing loneliness and improving health.