Strategic Technical Account Manager

Responsibilities

• Build and maintain consultative relationships with assigned Success Premium customers
• Develop deep understanding of customer environments, including architecture, workflows, and stakeholders
• Translate customer context into tailored technical guidance to drive adoption and value
• Proactively recommend features, configurations, and best practices aligned to customer goals
• Identify and mitigate risks before they impact operations
• Orchestrate internal resources across Support, Engineering, Services, and Sales Operations
• Demonstrate value and reduce risk to influence retention and renewal outcomes

Requirements

• 7+ years in technical account management or similar enterprise SaaS roles
• Experience supporting strategic or premium enterprise customers
• Proven track record of cross-functional collaboration to influence adoption and retention
• Experience in regulated industries such as life sciences or medical devices preferred

Preferred Qualifications

• Knowledge of database concepts, SQL, and data analysis
• Experience with cloud platforms, APIs, and SaaS environments
• Familiarity with regulated environments (FDA 21 CFR Part 11, ISO, GxP)
• Executive-level communication and ROI articulation skills

Benefits

• Competitive compensation
• 100% medical premium coverage
• 401(k) plan with company match
• Generous PTO packages
• Schedule flexibility
• Fitness clubs and wellness programs
• Dental and vision plans
• Employer paid life insurance

About the Company

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Their platform helps organizations digitize and automate quality and compliance processes across the regulated product development life cycle.