Strategy Consultant - UX / Service Design

This role is based in Dubai, UAE (hybrid). As a Strategy Consultant focusing on UX and Digital Service Design you will lead client-facing engagements that translate user insight into pragmatic digital roadmaps and measurable adoption of the Squiz Digital Experience Platform (DXP).

Responsibilities

• Lead stakeholder discovery and facilitation sessions across operational teams and executive leadership
• Design and run workshops that uncover customer needs, priorities, and opportunities
• Synthesize research into actionable digital roadmaps, service blueprints, and user journeys
• Recommend pragmatic ways to leverage the Squiz DXP (personalisation, A/B testing, portals, data capture)
• Drive customer adoption strategies and support value realisation plans
• Collaborate with Product, Delivery and Customer Success to align recommendations to delivery capability
• Contribute to consulting practice development: templates, methodologies and delivery standards

Requirements

• 3-6 years
• Workshop facilitation
• Service design
• UX methodologies
• Enterprise clients
• Stakeholder mgmt
• Strategic thinking
• Communication skills
• Portfolio required
• English fluent

Preferred Qualifications

• Experience with DXP or CMS platforms
• Quantitative analysis
• Proposal & pitch experience
• Familiarity with CRM systems
• Knowledge of personalization and A/B testing
• Proficiency with Figma or prototyping tools

Benefits

• Annual leave
• Health insurance
• Medical insurance
• Paid leave
• Relocation allowance (where applicable)

About the Company

Squiz is a digital experience technology and consultancy organisation focused on helping enterprise customers design and deliver better digital services. The Digital Consultancy team blends UX, service design and platform expertise to create practical roadmaps and drive platform adoption. The team values pragmatism, collaboration, and measurable outcomes. This role offers hybrid working from our Dubai location and opportunities to shape consulting offerings and grow within a cross-functional product and delivery environment.