Student Accounts Recovery Agent I

Responsibilities

• Serve as a primary contact via phone, live chat, and email for students regarding financial aid status
• Perform proactive outbound calls to provide updates
• Complete SharePoint tasks and follow up with students
• Work on special projects and maintain accurate account information
• Represent the university's Christian mission and vision

Requirements

• Ability to work a flexible schedule including days, evenings, and weekends
• Excellent communication, arithmetic, and organizational skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Must not be in default on any federal student or parent loan
• Must not have a criminal record involving federal or state fund fraud

Preferred Qualifications

• Bachelor's degree
• Experience with financial aid programs (PELL, FSEOG, FWS, etc.)
• Proficiency in Banner and Bizflow software
• Fluency in Spanish or American Sign Language

Benefits

• Health insurance
• Retirement plans
• Tuition assistance