Student Advisor

Responsibilities

• Enroll trial courses for clients and set up new classes in the system
• Manage student transfers, process refunds, and handle mailing of course materials
• Recommend suitable classes based on students' learning progress
• Assist teaching staff with gathering student feedback and coordinating teacher schedules
• Participate in course quality assessments

Requirements

• Bachelor's degree or above
• Bilingual proficiency in English and Mandarin
• Strong communication and problem-solving skills
• Meticulous attention to detail and a strong sense of responsibility
• Ability to work Wednesday to Sunday, 2PM-10PM Eastern Time

Preferred Qualifications

• 1–3 years of experience in sales or education-related customer service
• Strong interest in education-related fields

About the Company

Think Academy is the international brand of TAL, a world-leading education and technology enterprise serving 4.5 million students globally. The company is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals in partnership with UNESCO.