Supervisor of Patient Engagement and Pharmacy Operations

Responsibilities

• Lead and manage a team of Patient Engagement members to ensure timely medication refill support
• Proactively manage support in assigned hospitals and clinics to ensure patients receive medications on time
• Ensure all service level goals are met and patients receive high-quality care
• Manage ADP, Paid Time Off (PTO), and Time Reports for team members
• Provide front-line supervision, coaching, and performance management
• Facilitate team and hospital management meetings, including creating agendas and following up
• Establish efficient workflows between the Patient Engagement team and clinical integration teams
• Assist in interviewing, onboarding, and coordinating training for new team members
• Manage on-site pharmacy relations and workflows, including claims reversal and coordination of care

Requirements

• State registered pharmacy technician
• Nationally certified as a CPhT or equivalent
• 3+ years of pharmacy technician experience
• High school diploma or GED
• Proficiency in Microsoft Office, particularly Excel and Word
• Ability to travel up to once per quarter if needed

Preferred Qualifications

• 3-5+ years of experience in Specialty Pharmacy
• Prior leadership or team lead experience
• Bachelor's degree or actively working toward one
• Training in leadership or management theory
• Experience with pharmacy dispensing or EMR systems (Willow, Qs1, or RX30)

About the Company

Shields Health Solutions is a fast-growing company focused on providing high-quality patient engagement and pharmacy operations support within clinical settings.