Support Engineer

Responsibilities

• Act as the first point of contact for coaches, clients, and employees regarding product issues
• Identify, reproduce, and report technical issues to appropriate teams
• Access databases to correct and alter data or execute SQL queries to solve issues
• Collaborate with cross-functional teams across different time zones
• Provide product insights and feedback to product managers, engineers, and designers
• Document product updates and maintain internal and external knowledge bases

Requirements

• Customer service experience, preferably in a SaaS environment
• Strong knowledge of or experience with SQL
• Analytical and problem-solving skills with a focus on root cause analysis
• Strong documentation and technical communication skills
• Proactive self-starter with end-to-end ownership capabilities
• Customer-oriented mindset

Benefits

• Salary range $61,000 - $71,000
• Unlimited PTO policy
• Structured and prioritized development opportunities
• Quarterly development feedback cycles
• Macbook and necessary hardware
• Comprehensive Health Insurance & Parental Leave Policy
• Extensive onboarding program

About the Company

Lenus is a health technology company founded in Denmark that empowers health coaches to scale their businesses through pioneering technology and expertise.