Support Engineer

Responsibilities

• Own the L1 support queue (9am–1pm) by triaging and resolving customer-facing technical issues
• Handle L2 bug resolution including root cause analysis and fixes across application and database layers
• Debug an existing proprietary codebase independently
• Transition into feature development and deeper technical work in the afternoons
• Communicate ticket status and blockers proactively
• Work within a Microsoft stack including C#, ASP.NET MVC, SQL Server, and Azure

Requirements

• 3–5 years of software development experience
• Hands-on experience with C#, ASP.NET MVC, and SQL Server
• Demonstrated ability to debug unfamiliar codebases independently
• Proficiency in HTML, CSS, JavaScript, jQuery, and Bootstrap
• Strong written English communication skills
• Ability to thrive in a lean startup environment with minimal documentation

Preferred Qualifications

• Background in support engineering or developer support
• Experience with Azure infrastructure
• Prior experience at a startup or small engineering team
• Proficiency with AI-assisted development tools like Claude

Benefits

• Up to $3100/mo depending on experience
• Annual bonus up to 150% of one month's salary
• 13th month pay
• Performance-based bonuses
• Comprehensive HMO policy, including dependents
• Annual continuing education budget

About the Company

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent.