Support Engineer

Responsibilities

• Work collaboratively with product engineering, client experience, and AI engineering teams to identify and resolve issues
• Meet virtually with customers and internal stakeholders to diagnose potential issues
• Reproduce, debug, and identify root causes of issues in production and development environments
• Write detailed technical specifications for product engineers to resolve identified issues
• Write performant scripts and database queries to resolve issues and respond to stakeholder requests

Requirements

• 3+ years of experience as a Support Engineer or Software Developer with customer-facing responsibilities
• Working knowledge of MySQL or equivalent relational database querying language (Postgres, MSSQL, etc.)
• Ability to read and write code in at least one modern programming language
• Proficiency using Chrome DevTools to investigate and debug web applications
• Proven experience debugging complex API integrations
• Strong communication and time management skills

Preferred Qualifications

• Experience in software development using PHP, Python, or modern JavaScript frameworks (Vue, React)
• Experience in customer support or direct customer issue response
• Knowledge of AWS services (EC2, S3, Route 53, CloudWatch)
• Background in the healthcare industry
• Experience in startup or B2B SaaS environments

Benefits

• Competitive salaries and potential equity compensation
• Flexible PTO
• Medical, dental, and vision insurance
• Company paid disability and life insurance
• Company paid family and medical leave
• 401k and FSA/DCA benefits
• Discounted pet insurance
• Digital fitness and wellness subscriptions

About the Company

Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses and the patients they serve.