Support Engineer

About the Company

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search.

Responsibilities

• Provide initial and timely responses to all support cases ranging from billing to implementation questions
• Triage support cases and direct users to documentation, code examples, or escalate to technical teams
• Monitor feedback channels including GitHub Issues and Discussions
• Identify opportunities for internal tooling to improve support efficiency
• Reproduce issues and create test cases to improve coverage

Requirements

• 3+ years of experience providing developer support to technical customers
• Proficiency in SQL, ideally PostgreSQL, including complex queries
• Fluency in English with excellent communication skills
• Skill in using Linux/Unix operating systems and the command line
• Experience working with GitHub Issues and Discussions

Preferred Qualifications

• Database administration experience
• Familiarity with JavaScript frameworks such as React, Vue, or Svelte
• Experience with Node.js
• Degree in Computer Science

Benefits

• Fully Remote work with WeWork or co-working allowance
• ESOP (equity ownership)
• Tech allowance for home office setup
• 100% covered health insurance for employees
• Annual company off-sites
• Flexible, asynchronous work environment
• Annual professional development education allowance