Support & Implementation Specialist

Responsibilities

• Provide live chat, email, and Slack support with clarity and urgency
• Configure and maintain client accounts in the backend during implementation
• Troubleshoot platform issues end-to-end using tools like Intercom and ChatGPT
• Collaborate with Product, Engineering, and CX teams to document feedback
• Build documentation, playbooks, FAQs, and smarter workflows

Requirements

• 2–4 years of B2B SaaS experience in support, implementation, or technical account roles
• Excellent written and verbal communication skills
• Strong troubleshooting skills and ability to work independently
• High emotional intelligence and ability to manage ambiguity
• Builder's mentality with a focus on documentation and process improvement

Preferred Qualifications

• Experience with social or community-led platforms
• Fluency in social media trends and nuances

Benefits

• Competitive Market Rate Compensation
• 4+ weeks paid time off
• Opportunities for global team meets
• Flexible, fully remote work environment

About the Company

BrandBastion helps brands like Netflix, Red Bull, NARS, and Uber maximize social engagement while keeping communities safe. Our platform combines AI and human expertise to deliver moderation, insights, and customer engagement at scale.