Support Manager

Flipper

Completely RemoteFull TimeCustomer Service
Posted 4 days ago

Job description

About the Company

Flipper is the creator of Flipper Zero, a portable device for tech enthusiasts and engineers. The team is expanding into new products like Flipper One, an ARM-based Linux computer, and the BUSY ecosystem designed to improve productivity.

Responsibilities

  • Handle user inquiries across multiple channels including email
  • Investigate user incidents thoroughly to identify root causes
  • Escalate critical problems, bug reports, and corner cases to development and logistics teams
  • Manage product returns and replacements processes
  • Collect and structure user feedback to improve products and documentation

Requirements

  • 1.5+ years of experience in Technical Support
  • Experience with ticketing systems, preferably Zendesk
  • Strong skills in investigating client issues and gathering escalation details
  • Native Russian language skills
  • English language proficiency (B2 or higher)
  • Strong customer orientation and empathy
  • Ability to work independently and proactively

Preferred Qualifications

  • Experience in e-commerce regarding delivery and returns
  • Basic experience with Jira for ticket tracking

Skills & tools

ZendeskJiraTechnical Support

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 011.5+ years Technical Support experience
  2. 02Ticketing system experience (Zendesk preferred)
  3. 03Native Russian
  4. 04English B2 or higher
  5. 05Strong investigation skills
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