SVP, Customer Success

About the Company

Freestar engineers cutting-edge monetization solutions for websites. By combining industry-leading technology, data, and massive scale, we enable busy site owners to seamlessly maximize revenue while freeing themselves of the hassles of ad operations.

Responsibilities

• Own the strategy for upsell and cross-sell initiatives across the publisher base
• Partner with Yield Management and Engineering to architect proactive yield strategies
• Establish rigorous operational standards to identify at-risk publishers and mitigate churn
• Drive technical proficiency across the team to reduce internal escalations
• Serve as the final point of escalation for high-stakes publisher situations
• Direct the work of VPs, Directors, and Associate Directors
• Collaborate with Publisher Support, Onboarding, Demand, Yield, and Engineering teams
• Travel to meet with enterprise-level publishers to reinforce strategic partnerships

Requirements

• 7–10 years of experience as a Head of Customer Success or in a senior executive leadership role
• Deep understanding of the programmatic advertising ecosystem
• Expertise in header bidding (Prebid.js), ad serving (Google Ad Manager), and Supply Path Optimization (SPO)
• Proven track record of executing yield optimization strategies
• Experience managing a multi-tiered leadership team and scaling technical organizations
• Ability to simplify complex technical concepts for non-technical stakeholders
• Exceptional verbal and written communication skills