Team Lead, Customer Analytics, Shipping Services

Responsibilities

• Operational delivery of high-quality customer-facing analytics, dashboards, monthly reports, port cost insight packs, and ad-hoc requests with a focus on accuracy and timeliness.
• Act as the senior hands-on analyst handling complex reporting builds, data transformations, and deep-dive investigations.
• Complete end-to-end production tasks: data extraction, cleaning, modelling, visualisation and narrative insight development.
• Perform detailed quality checks on own work and team outputs to ensure compliance with Marcura analytics standards.
• Lead by example: balance direct production (≈60–70%) with supervision/coordination (≈30–40%), and provide hands-on support during peak periods.
• Mentor and support junior analysts, modelling best-practice techniques and data hygiene.
• Identify and implement process improvements and automation to increase output and reduce manual effort (scheduled reports, refresh logic, validation scripts).
• Collaborate cross-functionally to translate customer and CSM needs into tangible analytics deliverables; support QBR/EBR preparation and insight decks.
• Partner with Engineering/Data teams by providing production-level observations to guide data fixes and ensure governance and confidentiality of customer data.
• Apply maritime operational context (port costs, voyage operations, claims processes) to ensure analytics outputs are relevant and include narrative recommendations.

Requirements

• Bachelor's degree
• Data analytics cert
• SQL proficiency
• Python or R
• Power BI
• Excel proficiency
• Data warehousing
• 4-6 years exp
• Leadership experience
• SLA experience
• Strong communication
• Maritime knowledge

Preferred Qualifications

• Microsoft Certified: Data Analyst Associate or similar Power BI certification.
• Google Data Analytics Professional Certificate or equivalent analytics certification.
• Experience with BigQuery, Snowflake or AWS data platforms.
• Prior exposure to shipping, port operations, port cost workflows, or maritime services.
• Familiarity with statistical analysis, predictive modelling and basic machine learning concepts.
• Experience working in a production-oriented analytics/reporting environment with SLAs and high-volume deliverables.

Benefits

• Exposure to strategic monetization and commercial product development.
• Mentorship from experienced product and growth leaders.
• Visibility across the full product lifecycle from discovery to revenue impact.
• Opportunity to make a measurable impact on business and customer KPIs.

About the Company

Marcura is a maritime technology and services provider delivering software and operational solutions for shipping, port services and claims management. This role is based in Dubai, UAE (Hybrid), supporting Marcura's Shipping Services customers including DA-Desk, PortLog and Marcura Claims. The role sits within a fast-moving analytics function focused on customer retention, commercial insight and operational excellence.