Team Lead, Enterprise RCM Operations

Responsibilities

• Serve as the primary operational point of contact for assigned enterprise client accounts regarding AR, billing, and payment posting
• Conduct detailed root cause analysis of denied claims, rejected claims, and underpayments
• Partner with Client Success Managers to support client health and operational alignment
• Assign and prioritize weekly workloads based on client needs and claim volumes
• Oversee daily operational performance across AR, Billing, and Payment Posting functions
• Facilitate onboarding and ongoing training for team members on payer requirements and systems
• Generate and distribute monthly reporting related to AR performance, denial trends, and operational KPIs

Requirements

• Minimum 2 years of experience managing billing and collections teams
• Proven track record in healthcare revenue cycle management
• Strong leadership, coaching, and mentoring skills
• Proficiency in Google for Business and Microsoft Excel
• Experience with clearinghouses and healthcare SaaS products
• Ability to drive organizational change and process improvements

About the Company

Prompt builds specialized software for rehab therapists, helping outpatient rehab organizations treat more patients and deliver better care through digital transformation.