Team Lead of National Expansion

Responsibilities

• Lead a team of 7-8 Launch Specialists in a fast-paced call center environment
• Collaborate with the Assistant Manager to support productivity goals
• Handle inbound or outbound calls to caregivers, patients, AAAs, and MCOs as needed
• Audit calls and Salesforce documentation to ensure quality standards and compliance
• Provide peer-to-peer coaching, feedback, and training material development
• Monitor daily workflows and KPIs to ensure team performance
• Act as the direct point-of-contact for team member inquiries and issue resolution
• Assist with interviewing and training new employees

Requirements

• 2+ years of relevant experience in healthcare operations or similar environment
• Proficiency in Salesforce, Microsoft Office, and Google Suite
• Strong analytical, organizational, and time management skills
• Excellent communication and critical thinking abilities
• Ability to work independently and motivate a team to meet targets
• Ability to travel domestically for launch purposes as needed

About the Company

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. Since 2016, they have supported patients by ensuring they have the power to choose caregivers in the comfort of their own homes.