Technical Account Manager

Responsibilities

• Drive partner adoption of WordPress and Automattic products and services
• Resolve incoming partner requests with high precision and clear communication
• Collaborate with partners to define website functionality in ambiguous contexts
• Own delivery, timelines, and outcomes for partner projects
• Dive into WordPress and WooCommerce configurations, setup, and site building
• Lead high-touch deployments and launches including DNS configuration, domain transfers, data migrations, and integrations
• Troubleshoot technical and editor-facing issues, resolving root causes and escalating to engineers when needed
• Translate partner requests into concrete, WordPress-focused requirements and detailed tasks
• Respond to urgent incidents on partner sites with speed, care, and attention to detail
• Act as the voice of the customer, championing product improvements and surfacing bugs
• Communicate with third parties about integration requirements and WordPress best practices
• Continuously improve and share processes that increase active project capacity

Requirements

• Advanced WordPress admin expertise, including understanding how plugins and themes interact and comfort using the Site Editor
• Strong background with general web technologies including DNS, web accessibility, site performance, technical SEO, and ecommerce
• Excellent English written and verbal communication skills with an aptitude for making technical language understandable
• Ability to triage requests and escalate needs outside the skillset or scope of the role
• Demonstrated ability to manage assigned work independently while adjusting to new and competing priorities
• Comfortable creating structure in ambiguous situations and pursuing a clear path forward
• Effective problem solving, conflict resolution, and context-switching
• Distilling goals and wishlists into concrete next steps
• Managing risks in high-stakes situations with confidence
• High attention to detail and commitment to closing out project checklist items
• Demonstrable understanding of how AI can multiply productivity

Preferred Qualifications

• Contributed to an open source project
• Experience using Linear as a project or product management tool
• Supported or run your own WooCommerce store

Benefits

• Fully-remote company with open vacation policy
• Global salary range paid in local currency
• Comprehensive benefits package (varies by country)

About the Company

Automattic is the company behind WordPress.com, WooCommerce, Tumblr, Jetpack, Pocket Casts, and more. Now in its 20th year, Automattic is a fully distributed company with over 1,500 employees worldwide, united by a mission to democratize publishing, commerce, and messaging.