Technical Account Manager

About the Company

Fable is the human risk platform that directly shapes employee behavior. Designed for simplicity and enterprise scale, our agentic platform synthesizes complex employee data, pinpoints risky behaviors, and deploys highly relevant interventions to people automatically, in real time, right where they work. Backed by Redpoint Ventures and Greylock Partners, we are solving cybersecurity’s biggest challenge in a multi-billion-dollar market.

Responsibilities

• Lead technical kickoff calls and project-manage the implementation process
• Configure integrations, data feeds, and custom workflows to meet customer needs
• Conduct regular health checks, usage reviews, and tailored training sessions
• Advise customers on developing and operationalizing a human risk program roadmap
• Partner with CISOs and security leaders to integrate behavioral insights into cybersecurity strategy
• Triage and prioritize support tickets, collaborating with Engineering for resolution
• Build business-case analyses and ROI reports to demonstrate realized value
• Collect and synthesize customer feedback to influence product roadmap priorities
• Coordinate Quarterly Business Reviews (QBRs) to align on goals and KPIs

Requirements

• 3–5 years of customer-facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer)
• Proven track record driving technical implementations for mid-market or enterprise customers
• Strong project management skills with high attention to detail
• Exceptional written and verbal communication skills for technical and executive audiences
• Experience in cybersecurity, risk management, or compliance domains

Preferred Qualifications

• Familiarity with SIEM, IAM, UEBA, or SSO platforms
• Prior background in high-velocity startup environments
• Bachelor’s degree in Computer Science, Information Systems, or Engineering