Technical Account Manager

Responsibilities

• Own the technical presales phase: lead discovery sessions, demos and solution alignment
• Serve as primary technical point of contact for assigned customer accounts
• Build and maintain long-term customer relationships and align solutions to business objectives
• Oversee end-to-end technical delivery with internal product and delivery teams
• Provide technical guidance during presales and post-sales phases
• Monitor service performance, track SLAs and act as escalation focal point for breaches
• Track and manage support requests; identify recurring issues and recommend improvements
• Identify expansion opportunities and support account growth
• Collaborate with planning teams to execute the commercial roadmap
• Identify risks early and create mitigation plans to keep projects on track
• Maintain comprehensive documentation of requirements, integrations and best practices
• Analyse customer product usage and performance metrics to identify optimization opportunities

Requirements

• Bachelor's degree
• Technical account management
• Customer-facing experience
• API design
• Mobile carrier billing
• Payments knowledge
• Database design
• SQL / complex queries
• Integration experience
• Figma skills
• Independent worker

Preferred Qualifications

• Project management certification
• Prior experience in telecom or carrier billing integrations
• Experience with subscription / digital content platforms
• Experience working with cross-functional remote teams

Benefits

• Annual Leave
• Health Insurance
• Paid Leave
• Transportation
• Visa support
• Gratuity

About the Company

Mondia Group is a global digital products and payments company with operations in the UAE. This position is based in Dubai (hybrid) and will work closely with regional and international teams to deliver payments and carrier-billing solutions to enterprise customers. The role requires a technical, customer-focused professional able to drive presales, integrations and post-launch success for clients operating in the UAE market.