OnHires

Technical Account Manager

OnHires

Posted 1 week ago

Employment Type

Full Time

Location

Dubai

Requirements

2+ years experience, English and Arabic, Payment flows knowledge

Required Skills

APIs CRM Payment Systems Blockchain KYC/KYB

Job Description

Responsibilities

  • Manage day-to-day communication with existing merchants.
  • Act as the primary technical point of contact during integration, onboarding and post-launch support.
  • Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.
  • Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.
  • Monitor client activity, identify issues proactively, and escalate when needed.
  • Maintain accurate documentation, integration notes, and CRM updates.
  • Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.

Requirements

  • 2+ years of experience in payments, fintech, banking, crypto, PSPs, merchant services, or similar.
  • Strong English and Arabic.
  • Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, and compliance requirements.
  • Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required).
  • Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence).
  • Strong communication, problem-solving, and prioritization skills.
  • Ability to work independently and take full ownership of merchant success.

Preferred Qualifications

  • Experience in crypto payments or blockchain networks (TRON, ETH, BTC).
  • Understanding of conversion flows, crypto/fiat rates, and operational risk.
  • Experience working with high-risk industries (iGaming, Forex).

About the Company

Our client is a global leader in liquidity and institutional trading technology for the crypto and FX industries. For over a decade, they have been delivering advanced B2B solutions that power brokers, exchanges, hedge funds, and asset managers worldwide — helping them scale faster while keeping infrastructure lean and resilient.

How to Apply

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