Technical Account Manager, Partnerships

Responsibilities

• Own the technical operating rhythm for a portfolio of reseller and partnership accounts
• Partner with Account Executives to define, scope, and track partner-driven customer work
• Coordinate across partner teams, FI customers, and Atomic internal teams
• Consult with partners on implementation patterns, support workflows, and best practices
• Build reusable partner-facing and FI-facing enablement materials
• Spot recurring partner issues and turn them into durable improvements
• Run partner status calls and internal planning conversations
• Escalate technical, support, scope, and timeline risks early
• Clarify ownership boundaries between partners and internal teams

Requirements

• Experience in technical account management, implementation management, solutions consulting, professional services, or partner success
• Strong project and stakeholder management across multiple accounts
• Comfortable discussing APIs, webhooks, authentication, and technical troubleshooting
• Excellent written communication for partner updates and internal escalation notes
• Strong operational instincts for maintaining clean systems of record
• Curious about partner and customer businesses
• Able to spot repeated patterns and turn them into scalable processes

Preferred Qualifications

• Reseller, platform, or channel partner portfolio experience
• Fintech, financial institution, or embedded finance experience
• Experience with APIs, JSON, webhooks, Postman/curl, SQL, or observability tooling
• Experience creating partner enablement or onboarding collateral

Benefits

• Medical, dental, vision, and 401(k)
• Equity through stock options
• Remote-first workplace
• Unlimited PTO, 10 company-paid holidays, and office closure between Christmas and New Year
• Continuing education
• Paid parental leave