Technical Architect - MENA

Responsibilities

• Serve as a key member of the Customer Success team focused on retention and expansion of large Enterprise accounts in the MENA region.
• Collaborate closely with Sales to drive increased adoption of the Hightouch platform within client organizations.
• Deliver organized, timely onboarding of new customers through effective project management.
• Advise clients on technical best practices to maximize use of Hightouch products and platforms.
• Provide proactive technical guidance and expertise across all solutions.
• Work with Support, Engineering, and other teams to resolve technical escalations.
• Identify customer use cases and relay product feedback to Engineering to inform product development.

Requirements

• 5-10 years' experience in client-facing or technical roles
• Strong project management and communication skills
• Experience with technical projects (APIs, databases, reporting tools)
• Advanced troubleshooting and problem-solving ability
• Proficiency in spoken and written English
• Ability to work cross-functionally and adapt under pressure

Preferred Qualifications

• Deep curiosity about customer data and business operations
• Demonstrated empathy and customer-centric mindset
• Experience with SaaS and Enterprise software products
• Interest in data warehousing, CDP, or AI platforms

About the Company

Hightouch empowers everyone to take action on their data by pioneering the Composable Customer Data Platform (CDP). Trusted by global brands, Hightouch enables organizations to leverage their own data warehouse for advanced marketing personalization and business operations. Headquartered in San Francisco with a global team (including the MENA region), Hightouch is a Series C company backed by industry-leading investors. Our culture is impact-driven, values communication, growth mindset, and compassion. Join us to help shape the future of customer data, marketing personalization, and AI-driven business transformation.