Technical Client Account Manager (MEA)

Responsibilities

• Customer Onboarding: Own the onboarding process, ensuring customers are effectively integrated and trained on CloudSEK solutions.
• Relationship Management: Foster strong relationships with key customer stakeholders and act as a trusted advisor.
• Proactive Engagement: Monitor customer health metrics and proactively address issues, optimizing strategy.
• Conduct Business Reviews: Organize Quarterly and Annual Business Reviews to enhance engagement.
• Internal Collaboration: Work closely with sales, product, and technical teams to deliver seamless customer experience.
• Technical Expertise: Regularly triage customer portals and share critical threat reports.
• Customer Advocacy: Serve as the voice of the customer within CloudSEK, aligning their needs with business objectives.
• Reporting and Metrics: Establish and track KPIs to measure customer success initiatives; report on customer health.
• Revenue Target: Ensure timely renewals, drive upsell/cross-sell, and meet regional NRR and expansion targets.
• Maintain Partner Relationships: Collaborate with partners for renewals and develop strategies for expansion.
• Customer Engagement: Organize engagement events in collaboration with the marketing team.

Requirements

• Proven experience in customer success/client account management in cybersecurity
• Strong understanding of cybersecurity concepts, technologies, and trends
• Exceptional communication/interpersonal skills
• Strong negotiation skills
• Analytical mindset; data-driven decisions
• Strong problem-solving; ability to manage multiple priorities
• 5+ years' experience in cybersecurity, client-facing roles
• Bachelor's degree in Cybersecurity/Technology (preferred)

Benefits

• Flexible working hours
• Food and unlimited snacks/drinks available in-office
• Team events featuring games, fun, & music

About the Company

CloudSEK is one of India’s most trusted cybersecurity product companies. Founded in 2015, headquartered in Singapore, CloudSEK leverages AI and machine learning to provide rapid digital threat detection and resolution. Their product suite includes XVigil for asset mapping and threat remediation, BeVigil for attack surface monitoring, and SVigil for supply chain risk identification. CloudSEK has achieved significant milestones, won multiple awards, and secured major funding rounds, all while cultivating an energetic and collaborative work culture.