Technical Customer Success Manager

Responsibilities

• Serve as the primary post-sales success lead for assigned commercial accounts
• Build trusted relationships with executive leadership, engineering teams, and technical stakeholders
• Develop and execute outcome-aligned success plans for customers
• Lead Quarterly and Executive Reviews focused on platform value and operational readiness
• Proactively identify adoption gaps, risks, and expansion opportunities
• Assist customers with Kubernetes-based platform architecture questions
• Guide customers through secure software delivery principles and complex deployment requirements
• Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices
• Troubleshoot complex deployment challenges in partnership with Engineering
• Identify renewal and expansion opportunities across the customer base

Requirements

• Experience with cloud-native technologies (AWS, Azure, or on-prem Kubernetes)
• Experience working with platform engineering teams
• Familiarity with open-source ecosystems
• Experience with systems such as HubSpot, GitHub, Unthread, or Notion
• Strong verbal and written communication skills
• Exceptional problem-solving and strategic decision-making abilities
• Ability to travel 10%-25%

Preferred Qualifications

• Familiarity with regulated, high-compliance, or constrained deployment environments
• Experience transitioning customer value delivery from services to productized approaches
• Experience facilitating cross-department problem-solving exercises

Benefits

• 100% company-paid medical, dental, and vision premiums
• 401k retirement plan and company stock options
• Home office budget
• Flexible Time Off (FTO) plus federal holidays and seasonal breaks
• Paid parental leave
• Reimbursement for approved trainings, subscriptions, and conferences

About the Company

Defense Unicorns delivers mission value by streamlining software delivery for high-stakes environments. We create and deliver secure solutions for continuous software integration and delivery, helping mission-focused leaders across public and private enterprises meet high security requirements.